Shipping Info

SHIPPING

FREE shipping on U.S. orders $200 and up!*

We appreciate you supporting our shop and offer a variety of shipping options from the United States Postal Service (USPS) and United Parcel Service (UPS).

Most orders are shipped the following business day, sometimes even the same day if we can. However, this is not guaranteed so if you need your order by a certain date, please include that in the order notes and choose an appropriate shipping method so we are aware and can ship/contact you to get it there on time!


We are not responsible for packages that are lost or returned due to an incorrect shipping address. If a package is returned and it is not our error, we will ask that you pay for the reshipment. If you do not want it resent and you received free shipping, we will take a restocking fee from the refund to cover the original shipping charges. 
 

Rates quoted in the cart are provided directly from USPS/UPS and sometimes errors can occur, showing the shipping as higher or lower than it actually is. 

If your shipping costs are calculated incorrectly, we will contact you via email (and/or phone if in the U.S.) to let you know the difference in cost and either provide a refund, request additional funds, or offer alternate shipping methods.

We reserve the right to cancel an order if shipping costs are calculated incorrectly low but will not do so without first contacting you to present other options.

You can quote shipping by adding items you're interested in to the cart and entering the requested address information at checkout. 

 

***Please understand we are not USPS or UPS and cannot be responsible for lost, stolen, or damaged packages! We also have no control over tracking info or timeframes once we've shipped your order. We see very few issues despite the volume we ship but of course it sometimes happens. We can quote and add insurance to any shipment if desired; just contact us before placing your order. We don't have additional access beyond what is available in the tracking; of course we always want to help in any way we can but ask if you encounter issues, please reach out to your local post office or UPS to inquire first, then contact us with that information to see if we can assist!


Domestic Shipping
Orders $200 and over qualify for FREE shipping!*

USPS First Class Mail is typically the least expensive option and is available for orders 13 oz or less (it does not include insurance against loss/damage and delivery is typically 2-8 business days but can be longer — this is an economy service and is not guaranteed)

For orders over 13 oz or faster options from USPS we offer:
Standard Post (usually 2-8 business days)
Priority Mail (1-3 business days based on location, very reliable delivery but not guaranteed so if you need delivery by a certain date, please select Express Mail or a UPS service; included insurance up to $50)
Priority Mail Express (money back guaranteed overnight to most locations if order is placed prior to 2pm MST; included insurance up to $100)
 
Insurance for First Class/Standard or additional for Priority/Express is available at an extra cost. Please contact us before checkout or put a note in your order so we can send you a link to purchase the desired insurance.
 
UPS options available for your shipping address will be shown at checkout; some have a guaranteed delivery date based on the date your order ships; if your order arrival is time-sensitive, please contact us prior to purchase to find out potential delivery dates for these services.

If you're in the Salt Lake City area or plan to be, you can order online and choose free store pick-up when we are open for the season (October through mid April).

*Select the 'free shipping' option at checkout and your order will be sent USPS or UPS Ground at our discretion. If you need expedited shipping, please select one of those options instead. If your shipping address does not receive both USPS and UPS deliveries, please contact us before ordering or select the appropriate specific option.

 

 

International Shipping

We love shipping internationally!

Please know you are responsible for any duties/taxes imposed by your country at Customs, and fees from the carrier.
We unfortunately cannot mark the package as a 'gift' or other designations to avoid these fees. 
We always include a copy of your invoice that lists all the items and their corresponding costs to make the process smoother.

USPS First Class International Mail is the least expensive shipping option, available for orders under 4 lbs and $400 USD in value.
Orders shipped via USPS First Class International Mail do not have guaranteed tracking; once they leave the U.S. we are not always able to check their status since they are no longer with USPS. Sometimes tracking is still available via the destination country's postal service.
First Class packages are not insured against damage or loss.
Average delivery time is 1-3 weeks but some orders can take up to two months to arrive — this is an economy service and there is no delivery guarantee 
We or USPS cannot be responsible for held or lost packages once they arrive in the receiving country and are passed off to Customs/the local postal service. We recommend watching the tracking and contacting your local postal service to make sure you're aware of the procedure/notification process for paying duties/taxes and receiving your package to avoid issues with delivery.

If you prefer a faster/tracked/insured shipping method, you can choose USPS Priority Mail International (usually 6-10 business days) or Priority Mail Express (usually 3-5 business days; select countries have a money back guarantee). Both services include insurance up to $200; more can be added for an additional cost. Some large packages like skis are not eligible for this service; if that is the case, we will contact you with alternate UPS shipping options/costs.
 
UPS options available for your shipping address will be shown at checkout; some have a guaranteed delivery date based on the date your order ships; if your order arrival is time-sensitive, please contact us prior to purchase to find out potential delivery dates for these services.
 
If you do not receive your order within a typical time frame, please contact your local postal service and/or Customs first, then email us at customerservice@freeheellife.com to see if we can help.