Shipping Info

 

I appreciate you supporting my shop and offer a variety of shipping options from the United States Postal Service (USPS) and United Parcel Service (UPS).


Most orders are shipped the following business day, sometimes even the same day if we can. However, this is not guaranteed so if you need your order by a certain date, please include that in the order notes and choose an appropriate shipping method so we are aware and can ship/contact you to get it there on time!


We are not responsible for packages that are lost or returned due to an incorrect shipping address. If a package is returned and it is not our error, we will ask that you pay for the reshipment. If you do not want it resent and you received free shipping, we will take a restocking fee from the refund to cover the original shipping charges. You can quote shipping by adding items you're interested in to the cart and entering the requested address information at checkout. 

Insurance for First Class/Standard or additional for Priority/Express is available at an extra cost. Please contact us before checkout or put a note in your order so we can send you a link to purchase the desired insurance.

 
UPS options available for your shipping address will be shown at checkout; some have a guaranteed delivery date based on the date your order ships; if your order arrival is time-sensitive, please contact us prior to purchase to find out potential delivery dates for these services.

If you're in the Salt Lake City area or plan to be, you can order online and choose free store pick-up when we are open for the season (October through mid April).

*Select the 'free shipping' option at checkout and your order will be sent USPS or UPS Ground at our discretion. If you need expedited shipping, please select one of those options instead. If your shipping address does not receive both USPS and UPS deliveries, please contact us before ordering or select the appropriate specific option.

 

 

 

We love shipping internationally!

Please know you are responsible for any duties/taxes imposed by your country at Customs, and fees from the carrier.
We unfortunately cannot mark the package as a 'gift' or other designations to avoid these fees. 
We always include a copy of your invoice that lists all the items and their corresponding costs to make the process smoother.

USPS First Class International Mail is the least expensive shipping option, available for orders under 4 lbs and $400 USD in value.
Orders shipped via USPS First Class International Mail do not have guaranteed tracking; once they leave the U.S. we are not always able to check their status since they are no longer with USPS. Sometimes tracking is still available via the destination country's postal service.
First Class packages are not insured against damage or loss.
Average delivery time is 1-3 weeks but some orders can take up to two months to arrive — this is an economy service and there is no delivery guarantee 
We or USPS cannot be responsible for held or lost packages once they arrive in the receiving country and are passed off to Customs/the local postal service. We recommend watching the tracking and contacting your local postal service to make sure you're aware of the procedure/notification process for paying duties/taxes and receiving your package to avoid issues with delivery.

If you prefer a faster/tracked/insured shipping method, you can choose USPS Priority Mail International (usually 6-10 business days) or Priority Mail Express (usually 3-5 business days; select countries have a money back guarantee). Both services include insurance up to $200; more can be added for an additional cost. Some large packages like skis are not eligible for this service; if that is the case, we will contact you with alternate UPS shipping options/costs.
 
UPS options available for your shipping address will be shown at checkout; some have a guaranteed delivery date based on the date your order ships; if your order arrival is time-sensitive, please contact us prior to purchase to find out potential delivery dates for these services.
 
team@freeheellife.com to see if we can help.