SHIPPING

We appreciate you supporting our shop and offer a variety of shipping options from the United States Postal Service (USPS) and United Parcel Service (UPS).

Most orders are shipped the following business day, sometimes even the same day. However, things can come up so if you need your order by a certain date, please include that in the order notes so we are aware and can ship/contact you to get it there on time!

Rates quoted in the cart are provided directly from USPS and sometimes errors can occur, showing the shipping as higher or lower than it actually is.

If your shipping costs are calculated incorrectly, we will contact you via email (and/or phone if in the U.S.) to let you know the difference in cost and either provide a refund, request additional funds, or offer alternate shipping methods.

We are happy to provide an exact quote to you before purchase (just email us) and will always refund shipping overages after purchase if the cost ends up being less than what you were charged!


Domestic Shipping

Orders $75 and over always qualify for FREE shipping!*

USPS First Class Mail is typically the least expensive option and is available for orders 13 oz or less (does not include tracking).

For orders over 13 oz or faster/tracked options from USPS we offer:
Standard Post (2-8 business days)
Priority Mail (1-3 business days)
Priority Mail Express (guaranteed overnight to most locations)

We are currently not listing UPS shipping options due to some complications with incorporating it into the site. If you prefer UPS, we are happy to accommodate. Please contact us with your complete address and the items you'd like to order and we'll provide a quote.

If you are in the Salt Lake City area or plan to be, you can order online and choose free store pick-up from September 19th through April 15th.

*Select the 'free shipping' option at checkout and your order will be sent USPS or UPS Ground at our discretion. 
Used Boots, Used Bindings, and Used Skis excluded

International Shipping
We love shipping internationally!

Please know you are responsible for any duties/taxes imposed by your country at Customs.
We unfortunately cannot mark the package as a 'gift' or other designations to avoid these fees.
We always include a copy of your invoice that lists all the items and their corresponding costs to make the process smoother.

USPS First Class International Mail is the least expensive shipping option, available for orders under 4 lbs and $400 USD in value.
Orders shipped via USPS First Class International Mail do not have tracking; once they leave the U.S. we are not able to check their status.
Average delivery time is 1-3 weeks but some orders can take up to two months to arrive.
If you do not receive your order within that time, please contact us at
customerservice@freeheellife.com to see what we can do.

If you prefer a faster or tracked shipping method, you can choose the USPS Priority Mail International option.

We are currently not listing UPS shipping options due to some complications with incorporating it into the site. If you prefer UPS, we are happy to provide a quote. Please contact us with your complete address and the items you'd like to order so we can get you an exact price.


Other General Info
If you need your order by a certain date, please choose an appropriate shipping method and let us know in a message with your order; we will do everything we can to get it to you by the requested date.

We reserve the right to cancel an order if shipping costs are calculated incorrectly but will not do so without first contacting you to present other options.

Please contact us if you have any other questions about shipping or want to get an accurate quote!